Orders and Returns
Our goal is for you to be completely satisfied with your purchase. If for any reason you are unhappy with any of your items, we will replace it with another item, offer a gift certificate or refund your credit card the full purchase price, within 30 days of purchase.
Our Customer Care representatives will be happy to answer any questions you may have. Please feel free to contact us via email at: firstname.lastname@example.org or by calling 800.777.0369.
Please note: Annual Day pass sales are final. Lost or stolen passes cannot be replaced and no refunds can be issued.
We have taken every precaution to make your transaction secure. Our order processing system employs Secure Socket Layer (SSL) encryption and customer information is not shared with third parties.
DISABLED DISCOUNT PASS, DISTINGUISHED VETERAN PASS, GOLDEN BEAR PASS, and LIMITED USE GOLDEN BEAR PASS
The Pass Sales Office is located at the State Resources Building in downtown Sacramento:
1416 9th Street, Room 116 Sacramento, California 95814
Office Hours: Monday through Thursday - 9:00am to 12:30pm (closed 12:30pm-1:30pm) 1:30pm to 4:00pm
Visitors must present photo identification at security desk upon entrance to the building. Metered street and hourly garage parking available with light rail and bus service nearby.
For additional information and/or directions to our new location please contact the Park Pass Sales Office at 800.777.0369 ext. 2 or 916.653.8280. Click here for a location map.